Frequently Asked Questions

An electric adjustable bed allows you to independently raise and lower different sections of the bed at the touch of a button. The head and foot sections can be adjusted to create a more comfortable sleeping, resting or sitting position. Our adjustable beds are designed to provide greater comfort, flexibility and independence in the home.

An individual adjustable bed has one mattress and one adjustable mechanism. A twin adjustable bed has two separate mattresses and two independent mechanisms, allowing each person to adjust their side of the bed to their preferred position. Twin beds are available in sizes including Double, King and Super King.

Yes. Our adjustable beds can be customised to suit your requirements. Standard bed height is approximately 22 inches (56cm) from the floor to the top of the mattress, but beds can be made approximately 2 inches higher or lower where required. Different widths and bespoke length options are also available.

Our standard adjustable mechanism is designed for users up to 18 stone (115kg). A heavy-duty mechanism is available for users up to 25 stone (160kg), providing additional reinforcement and thicker slats.

An adjustable bed requires a mattress that is suitable for use with an electric adjustable mechanism. Conventional mattresses are not necessarily designed to flex repeatedly with the bed, so we recommend choosing one of our compatible adjustable-bed mattresses.

Yes. Our beds are designed to be customised to your requirements. Depending on the model, you can select your mattress, upholstery colour, mechanism, headboard, storage, castors, covers and other optional features. Colour samples are also available to help you make your choice.

Our adjustable beds are designed to be assembled at their final location, meaning individual components can generally be taken through doorways and up stairs more easily than a fully assembled bed. If you have particularly restricted access, please let us know when ordering so we can advise you.

Not all standard bed levers are compatible with adjustable beds. Some commonly supplied wide-base bed levers are unsuitable, but compatible bed levers are available from us and can be added to an order or purchased separately.

Yes, in certain circumstances. We can modify the bed to provide the required clearance for an under-bed hoist. This needs to be specified when ordering, as the modification is not available with every bed configuration.

No. The electric mechanism is operated using a simple hand control, allowing you to adjust the head and foot sections independently. If you choose our installation service, our delivery team will assemble the bed and demonstrate how the controls work before they leave.

The right mattress depends on your preferred feel, sleeping position and individual requirements. Our range includes memory foam and spring options, with different firmness levels available. If you're unsure which mattress is right for you, our team can help you choose.

Yes. Selected mattress options are available in both medium and firm versions, allowing you to choose the level of support and comfort that suits you best.

Our Memory mattress options use pressure-relieving memory foam designed to mould around the body. Memory foam can provide a comfortable, supportive feel while working with the movement of an electric adjustable bed.

The Deluxe Memory Foam option provides an upgraded memory-foam construction and is available in both medium and firm comfort levels. It is designed specifically to work with an adjustable bed mechanism.

The Cool Spring Ultimate is a spring-based mattress option designed for use with our adjustable beds. It is available in both medium and firm options, providing an alternative to an all-foam mattress.

Mattress firmness is a personal choice, but body weight can also be an important consideration. We recommend a firmer mattress option for customers weighing 15 stone (95kg) or more, as this can provide additional support and help improve mattress longevity.

Yes, but it is important to use a protector that is suitable for an adjustable bed. A very rigid or poorly fitting protector can restrict the movement of the mattress when the bed is raised. We also offer a zip-off washable mattress cover designed specifically for our mattresses.

A deluxe zip-off washable cover is available. The cover unzips around the top edge of the mattress and can be machine washed. It should not be tumble dried, and we recommend having a spare cover if regular washing is required.

We understand that choosing a mattress can be difficult when you haven't had the opportunity to sleep on it. Back Care Beds offers a 14-night mattress exchange option on qualifying adjustable-bed purchases, allowing you to change your mattress if the original choice isn't right for you. Please check the current exchange terms before ordering.

Our adjustable-bed mattresses are covered by a 5-year warranty against manufacturing defects. Where a mattress is confirmed to be defective under the warranty terms, it will be replaced rather than refunded. The replacement mattress remains covered only for the remainder of the original five-year warranty period.

Our usual lead time for an adjustable bed is around 2–3 weeks, although this can vary depending on production schedules, holidays and the delivery service selected. Installation orders can take approximately 3–4 weeks. Your estimated delivery window will be provided when your order is placed.

Yes. Our dedicated delivery and installation service is designed to make receiving your new bed as straightforward as possible. Where this service is available, your bed will be delivered into the room of your choice and assembled for you.

Yes. Installation is available across most areas of mainland UK, although some locations are excluded. The installation team will assemble your bed and demonstrate its operation once installation is complete.

Yes. Our adjustable beds are designed for straightforward self-assembly and come with installation instructions. The main tool required is a battery screwdriver, although a hand screwdriver can also be used.

After placing your order, you will receive an estimated delivery date range. Before delivery, the delivery team will contact you with your confirmed date and time slot. For installation deliveries, you will also receive an update on the day of delivery.

Adjustable beds and certain major components may qualify for VAT relief where the product is being purchased for someone with a qualifying chronic illness or disability. Eligibility depends on the individual circumstances and the relevant VAT rules. If you qualify, you will be asked to complete a VAT exemption declaration after placing your order.

Yes. Finance options are available, including 0% finance through Novuna on qualifying orders over £100, subject to the applicable terms and approval.

Our adjustable-bed mattresses and mechanisms are covered by a 5-year warranty. The warranty covers manufacturing defects subject to the applicable warranty terms and conditions.

Yes. We can send fabric samples so you can see the colour and material in your own home before making your final selection. Samples are sent by Royal Mail and are normally received within approximately two working days.

Our adjustable-bed specialists are available to provide advice on choosing the right bed, mattress, size and configuration. You can also contact the customer service team or arrange a virtual appointment if you would like help designing your bed before placing an order.