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Delivery and Install Charges


Installation

We offer installation to most parts of mainland UK. By opting for installation your order lead time may be increased to 3-4 Weeks. This may be subject to change due to busy production times and holiday closures.

You will be contacted on the week prior to your Installation with an exact date and time slot for your Installation. On the day of your delivery, you will receive a text message within 2 hours of the Installation.

(We ask all customers to make sure there is someone at the property all day to avoid failed deliveries incurring additional charges.)

Charge Breakdown

- We offer Free delivery on all adjustable beds

(Excluding Ireland, Northern Ireland, Highlands and Channel Islands).

Deliveries to the following postcodes carry a £50.00 surcharge
DD, DG, FK, IV 1-36, KA 4-26, KW 1-14, KY, ML, PA21-38, PH1-41, PO30-40 & TR

Contact us for delivery charges to the following postcodes
Parts of Scotland, The Highlands and Islands
BT, HS, GY1-8, IM, IV40-63, JE, KA27-30, KW15-17, PA20, PA42-78, PH42-50 & ZE

- Installation £80

Installations to the following postcodes carry a £50.00 surcharge
PO30-40

(Excluding Ireland, Northern Ireland, Highlands and Channel Islands).

Delivery

Having purchased a new adjustable bed, mattress. We will arrange delivery if you are confident enough to install these items yourself. Complete beds are sent by carrier, or you can opt for collection direct from our workshop in your own vehicle. Adjustable bed accessories will usually be dispatched via DPD within 1-3 days.

BCB Delivery/Installation

We now offer our BCB Delivery/Installation, this is the new logistics department of Back Care Beds giving us more control over UK wide delivery and installations.

How it works:

Once your order has been placed you will receive a delivery date range. We will contact you before the Friday prior to your delivery with an exact date and a time slot. On the day of your delivery, you will receive a text message within 2 hours of your delivery.

Deliveries will be taken into the room of your choice and demonstrations will be given after all installations.

Bespoke 2-man delivery

2-man delivery
(Room of choice service)

This is a very popular choice for the customer that prefers the convenience and bespoke feeling, to ensure delivery to a room of your choice. This is a white glove delivery service, with specially trained teams ensuring your goods are delivered safely, securely and on time. You will receive a text and/or email by the close of business on the Monday of your selected week outlining a selected day and 3-hour time slot.

If your delivery has not arrived on time, you must contact the delivery company to get an updated delivery time. If you have still not had a delivery after 24H you should contact a member of our customer service team directly.

(Excluding Ireland, Northern Ireland, Highlands and Channel Islands).

Deliveries to the following postcodes carry a £50.00 surcharge
DD, DG, FK, IV 1-36, KA 4-26, KW 1-14, KY, ML, PA21-38, PH1-41, PO30-40 & TR

Contact us for delivery charges to the following postcodes
Parts of Scotland, The Highlands and Islands
BT, HS, GY1-8, IM, IV40-63, JE, KA27-30, KW15-17, PA20, PA42-78, PH42-50 & ZE

By pallet.

This service is mostly only used for deliveries to Ireland, Isle of Man, and Scottish islands. This is not advisable for inner city locations due to heavy goods transport lorries, this is a kerb side delivery only, where this could cause an obstruction to other street users, and you would need to dispose of the left pallet.

United Kingdom & Channel Islands (Jersey & Guernsey) only

Deliveries to the following postcodes carry a £50.00 surcharge
DD, DG, FK, IV 1-36, KA 4-26, KW 1-14, KY, ML, PA21-38, PH1-41, PO30-40 & TR

Contact us for delivery charges to the following postcodes
Parts of Scotland, The Highlands and Islands
BT, HS, GY1-8, IM, IV40-63, JE, KA27-30, KW15-17, PA20, PA42-78, PH42-50 & ZE

DPD

Once your order has been dispatched your delivery will arrive at your door within one working day. You will receive a text and/or email before to let you know it's due for arrival. On the morning of the delivery, DPD will send you another text with a 1-hour delivery slot. You'll have the option to reschedule your delivery, leave it with a neighbour or select a secure location on the property.

Please note that all deliveries can be affected by your location, adverse weather conditions and our stock.

(Standard Delivery)
£7.20

(Excluding Ireland, Northern Ireland, Highlands and Channel Islands).
Deliveries to the following postcodes carry a £15.00 surcharge
DD, DG, FK, IV 1-36, KA 4-26, KW 1-14, KY, ML, PA21-38, PH1-41, PO30-40 & TR

Contact us for delivery charges to the following postcodes
Parts of Scotland, The Highlands and Islands
BT, HS, GY1-8, IM, IV40-63, JE, KA27-30, KW15-17, PA20, PA42-78, PH42-50 & ZE

Order Monday to Saturday for delivery in 1-3 working days (excluding Northern Ireland, Highlands, Channel Islands & Isle of Man). Excludes beds and oversized items, please allow 4 days from your order date before you contact our Customer Service team.

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